Privacy Policy BE HIGH LEVEL

Last updated: 06/01/2026

1) Services covered by this policy

We provide creative and digital services, including:

• Graphic Design
• Social Media
• Advertising Campaigns
• Mobile Games
• Building Websites
• Email Marketing
• Video Editing
• Photo Editing

2) Information we collect

• Contact details: name, email, phone (if provided), and messages you send us.
• Project details: files, images, briefs, brand assets, and instructions you provide for delivery of services.
• Payment information: payments are processed by Stripe. We do not store full card details on our servers.
• Usage data: IP address, device/browser info, pages visited, and basic analytics.
• Cookies: used for site functionality and analytics (where enabled).

3) How we use your information

• To provide and deliver our services and communicate with you.
• To send invoices, process payments, and prevent fraud.
• To manage customer support and resolve issues.
• To improve our website, services, and user experience.
• To comply with legal obligations and enforce our terms.

4) Legal bases (UK GDPR / GDPR)

• Contract: to deliver services you request.
• Legitimate interests: to improve services, secure our site, and prevent fraud.
• Consent: where required for marketing emails/cookies.
• Legal obligation: accounting, tax, and compliance requirements.

5) Payments (Stripe)

We use Stripe to process payments. When you pay, Stripe may collect and process your payment details in accordance with their privacy practices. Learn more: https://stripe.com/privacy

6) Sharing your information

We may share information only when necessary, such as:

• Service providers: payment processing (Stripe), hosting, analytics, and email tools.
• Legal requirements: if required by law or to protect rights/safety.
• Business transfers: if we undergo a merger, sale, or restructuring.

7) International transfers

If your data is transferred outside the UK/EEA, we take steps to ensure appropriate safeguards are in place where required (for example, contractual safeguards).

8) Data retention

We keep personal information only as long as necessary for the purposes described above, including for legal, accounting, or reporting requirements. Project files may be retained to support revisions and support requests unless you ask for deletion (where feasible).

9) Security

We use reasonable administrative, technical, and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

10) Cookies

We may use cookies and similar technologies for site functionality and analytics. You can control cookies through your browser settings and (where implemented) our cookie banner/preferences.

11) Marketing communications

If you subscribe to updates, you can opt out at any time using the unsubscribe link in emails or by contacting us at contact@behighlevel.net.

12) Your rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Object to processing or request restriction
• Data portability
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with a data protection authority

13) Children’s privacy

Our services are not intended for children, and we do not knowingly collect personal information from children.

14) Third-party links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing information.

15) Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

16) Contact us