Refund & Return Policy Services

Last updated: 06/01/2026

1) What we sell

We provide creative and digital services, including:

• Graphic Design
• Social Media
• Advertising Campaigns
• Mobile Games
• Building Websites
• Email Marketing
• Video Editing
• Photo Editing

2) How to request a refund or cancellation

To request a cancellation or refund, email us at contact@behighlevel.net with your order details and reason. We may ask for clarification, files, or screenshots to resolve the issue quickly.

3) Refund eligibility (custom services)

• Before work starts: If you cancel before any work has started, you may be eligible for a full refund.
• After work starts: If work has started, refunds may be partial or unavailable depending on progress and time spent.
• After delivery: Once final deliverables are delivered/approved, refunds are generally not available.
• Revisions instead of refunds: If something is not correct, we will first try to fix it through revisions (where applicable).

4) Non-refundable situations

Refunds are typically not available for:

• Completed and delivered custom work
• Work delayed due to missing assets or late feedback from the client
• Change of mind after work has started
• Third-party costs already incurred on your behalf (e.g., paid plugins, ads spend, domain/hosting fees) unless otherwise agreed

5) Advertising spend & third-party fees

If we manage advertising campaigns or use third-party tools, any platform fees or ad spend (e.g., Meta/Facebook, Google, hosting, plugins, stock assets) are typically non-refundable once purchased or charged by the third party.

6) Disputes & chargebacks

If you have an issue, please contact us first so we can fix it. Initiating a chargeback without contacting us may delay resolution and can restrict ongoing support while the payment processor reviews the case.

7) Processing time

If a refund is approved, we will process it back to the original payment method. Refund processing time can vary by bank/payment provider.

8) Contact